Microsoft Dynamics 365

is an intelligent connected cloud platform


defacto standard for software


Customer Service

Field Service


Finance & Operations


Project Service Automation


Microsoft Dynamics 365 encompasses a set of next generation intelligent cloud-based CRM and ERP solutions optimised for enterprises with 250+ employees. Dynamics 365 enables organisations to dengage their customers, empower their employees, optimise their operations and transform their products to help them reimagine what’s possible for their business. Dynamics 365 unifies Sales, Customer Service, Field Service, Operations, Marketing, Project Service Automation, Talent and Retail capabilities to help businesses keep pace of digital transformation to meet the changing needs of their employees and customers.



Business Intelligence & Reporting

Power BI is a suite of business analytics tools that deliver insights throughout your organisation. Connect to hundreds of data sources, simplify data prep, and drive ad hoc analysis. Produce beautiful reports, then publish them for your organisation to consume on the web and across mobile devices. Everyone can create personalised dashboards with a unique, 360-degree view of their business. And scale across the enterprise, with governance and security built-in.

Dynamics 365 for Sales

Dynamics 365 for Sales enables you to automate your sales processes, streamline sales cycles, reduce costs, qualify leads and prepare quotes to help your sales team gain key insights to focus on building better customer relationships while increasing revenue and reducing acquisition costs. Dynamics 365 for Sales lets your sales team bring digital intelligence into each deal and focus on the right prospects with contextual customer insights based on social networks, news, events and connections.

Dynamics 365 for Customer Service

Dynamics 365 for Customer Service empowers your team to deliver seamless help-desk and customer service with cloud-based applications that leave both your customers and frontline staff satisfied. Dynamics 365 for Customer Service in Microsoft Dynamics 365 integrates your sales, marketing and financial systems to give your team a 360-degree view of your customers so you can better serve and support their needs and drive revenue.

Dynamics 365 for Field Service

Dynamics 365 for Field Service is an end-to-end solution that allows you to easily manage your mobile workforce, changing how you deliver customer service by assuring your customers that the right person, with the right skills, shows up at the right place, at the right time. Dynamics 365 for Field Service includes extensive scheduling capabilities; including auto-scheduling, assisted scheduling and an on-demand drag and drop schedule board with remote access to service manuals and cross team collaboration.

Dynamics 365 for Operations

Dynamics 365 for Operations is the core of the suite and provides the ERP capabilities that enterprise organisations need for managing business-critical processes, such as financials, inventory, warehousing, transportation, planning and forecasting. Dynamics 365 for Operations in has advanced financial accounting capabilities which adhere to global standards and best practice. It is used by Fortune 500 companies and small businesses alike and flexes accordingly.

Dynamics 365 for Marketing

Dynamics 365 for Marketing brings your marketing content, data and processes together to deliver engaging customer experiences across all traditional and digital touch-points. Dynamics 365 for Marketing allows you to connect sales and marketing, automate processes, and make smarter decisions to maximise your marketing return on investment.

Dynamics 365 for Project Service Automation

Dynamics 365 for Project Service Automation is an end-to-end solution that connects your project sales, resourcing delivery and billing teams empowering teams to complete projects on-time and on-budget. Dynamics 365 for Project service enables sales and delivery teams to seamlessly transition projects through each phase, from diagnostic, to analysis, to design and development, through to deployment.

Dynamics 365 for Talent

Dynamics 365 for Talent streamlines common HR tasks and automates processes to make it easier to hire the right people, engage employees and optimise your Human Resources programmes. LinkedIn integration to help you attract the right talent for your business and make the hiring process more transparent and manageable.

Dynamics 365 for Retail

Dynamics 365 for Retail is an end-to-end solution that provides retailers with clear visibility across stores, employees, customers, inventory, and financials. Dynamics 365 for Retail provides retailers with an integrated view of their operations allowing them to deliver unifies commerce across all channels for customer excellence.